Schedule and Business Hours

Written by Connexium

Updated 1 year ago

Setting opening hour schedules and holidays in a business phone system is important because it allows you to manage and control how calls are handled outside of normal business hours. This ensures that calls are handled in a way that is consistent with the business's availability, while also providing a better customer experience.

For example, if a customer calls outside of normal business hours, the call will be directed to an after-hours message or voicemail. This way, the customer knows the business is closed and can leave a message for a call-back the next business day.

Additionally, setting opening hour schedules allows you to automatically route calls to different departments or employees based on the time of day. This ensures that calls are directed to the most appropriate person to handle them, which can improve the overall efficiency of the business.

Holidays can also be set in the system, so that the company can ensure that calls are handled differently during those days, for example, by directing calls to the emergency contact or voicemail.

Overall, setting opening hour schedules and holidays in a business phone system can help to improve the customer experience, increase efficiency, and ensure that calls are handled in a way that is consistent with the business's availability.

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