Automatic Call Recording

Save a copy of all your calls
Written by Connexium
Updated 1 year ago

Call recording is a feature that allows users to record their phone calls, either manually* or automatically. This feature can be useful for businesses that want to keep a record of their phone calls for training purposes, legal compliance, or quality assurance.

External, internal or both can be recorded. By default, only external calls are recorded. This feature can be enabled or disabled per extension. Once the call has been recorded, it is stored in the user's 3CX account, where it can be accessed, played back, and downloaded as needed. Access to recordings can be granted to system managers, group managers or specific users. 

One use case for 3CX call recording might be for a customer service team that wants to review calls to improve their service and resolve issues more effectively. For example, a team might use call recording to listen back to calls where a customer was unhappy with the service they received, in order to identify areas for improvement.

If you are interested in using the 3CX call recording feature for your business, don't hesitate to reach out to Connexium for more information. We can help you set up and configure call recording, as well as provide guidance on how to use it effectively.

It is important to note that the use of call recording may be subject to legal restrictions and regulations in some jurisdictions. Connexium is not responsible for ensuring that our customers are in compliance with these laws when using the call recording feature. It is the customer's responsibility to ensure that they are using the feature in a legally compliant manner. If you have questions about the legal implications of call recording in your jurisdiction, we recommend contacting a legal professional for guidance.
We usually keep recordings for a period of 30 days. If you wish to keep your recording for longer or want to keep a local copy on your servers, please contact us for arrangements.
* Manual call recording is only available in specific service packages
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