Connexium's phone system allows you to have custom recordings for each calling queue. This can be useful if you want to greet customers differently depending on which queue they are in.
For example, a call center may have separate calling queues for different departments, such as customer service, sales, and technical support. The call center could use custom recordings for each queue to provide callers with specific information while waiting, such as the estimated wait time or the type of support they can expect to receive.
This can help improve the overall caller experience and reduce frustration while on hold. Additionally, custom recordings can be used to upsell products or services, or to provide important information about the business.
If you're interested in learning more about how 3CX's custom recording feature can benefit your business, don't hesitate to reach out to Connexium for more information and pricing.
