MOH stands for Music On Hold. It is a feature that allows a business to play music or other audio messages to customers who are on hold while waiting for a call to be answered.
Having your own custom music or audio messages on hold can be beneficial for a business in several ways;
- First, it can help to create a more professional image for the business and enhance the customer experience.
- Custom music can also be used to promote the business's products or services to customers while they are on hold, potentially increasing sales.
- Additionally, custom music on hold can help to reduce the perception of wait time for customers, which can lead to increased customer satisfaction.
If you're interested in customizing the music on hold for your business, Connexium can help. We offer professional recording services* by experienced voice talent to create a unique and professional experience for your customers.
Contact us for more information and pricing. Don't forget that custom music on hold is not included in basic phone service plans, so be sure to ask about it when you sign up.
*There may be additional charges for our professional recording services.
