Facebook Live Chat & WhatsApp Integration

Centralize all your interactions
Written by Connexium
Updated 10 months ago

Facebook and WhatsApp integration enables your agents to respond to Facebook Page and WhatsApp messages directly from Connexium's apps and portals by 3CX without having to log into Facebook Messenger. Messages can be delivered to a call queue, ring group, or single extension. Agents can take ownership of a chat and transfer the message to another agent or group of agents if needed.

This feature centralizes all of the user's messaging channels, including the Web live chat, SMS, and Instant Messaging (IM), in one convenient location.

Not only does this make it easier for users to manage their messaging, but it also allows them to provide a more seamless and efficient customer service experience. Instead of switching between multiple applications or logging in and out of different accounts, users can simply use the Connexium interface to access and respond to all of their messages from a single location.

Whether they are using the Connexium apps by 3CX or the Web portal, your employees can easily connect with their customers without missing a beat.

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