Holiday and Special Event Call Forwarding

Written by Connexium

Updated 1 year ago

Setting special call rules and messages when a business is closed for a holiday can be beneficial for several reasons.

First, it ensures that customers are not left without assistance during these times. For example, when a customer calls during a holiday, they can be directed to an automated message that informs them of the business's closed status and provides alternative contact information or a callback option. This can help to reduce customer frustration and improve the overall customer experience.

Second, it can help to increase efficiency and productivity within the business. By setting special call rules and messages for holidays, businesses can ensure that calls are not being routed to employees who are not available to take them. This can help to reduce the number of missed calls and ensure that customers are being directed to the appropriate contact.

Additionally, setting special call rules and messages for holidays can be an effective way for a company to manage their call volume. This can help the company to not overload the call center during the holidays when the traffic is high.

Lastly, having a set opening hour schedule and holiday schedule can also be useful for tracking purposes. With this feature, businesses can monitor the number of calls received during specific times or holidays, which can be useful for identifying patterns in customer behaviour and for making data-driven decisions about staffing and resources.

If you're interested in learning more about how setting special call rules and messages when your business is closed for a holiday can benefit your organization, please don't hesitate to reach out to our team. We would be happy to discuss the feature in more detail and help you set it up on your phone system.

Contact us today to schedule a consultation!

Did this answer your question?