Live Chat From Your Website

Written by Connexium
Updated 10 months ago

The "Live chat solution" offered by Connexium is a feature that allows businesses to communicate with their customers or clients in real-time through a chat interface. This feature is integrated into Connexium's phone system by 3CX, so it can be accessed from any device that has the Connexium app by 3CX installed.

One of the main benefits of using the Connexium live chat solution is that it allows businesses to provide quick and efficient customer service. This can be especially useful for businesses that receive a high volume of inquiries or need to resolve issues quickly. Additionally, the live chat feature allows businesses to multitask, as they can handle multiple chat conversations at the same time.

Another reason to use our live chat solution is that it is easy to set up and use. It can be added to a website and does not require special training or technical expertise.

If a chat conversation needs to be elevated to a call, the same agent can easily switch between the chat and call without the need to transfer the customer to another agent.

Consider the following scenario: A potential client is interested in hiring the design company to create a new website as an example of how the live chat solution could be used by an office worker in a design company. However, they have some questions about the process and the pricing. The office worker could use the Connexium live chat solution to quickly answer the client's questions, provide them with more information, and help them make a decision.

This would allow the office worker to provide excellent customer service while also saving time and resources, as they would not need to spend time on the phone or sending emails back and forth.

If you require assistance setting up this feature or have any questions, please don't hesitate to contact us. We are here to help you get the most out of your Live Chat solution and ensure it works effectively for your business.
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