Toll-free numbers that allow you to receive or send text messages (SMS) are an ideal option for companies that do business over a very large geographic area. Many companies use them to provide excellent customer service and to make it easy for customers to reach them.
However, this added functionality is slightly more expensive and is reflected in the per-minute price of incoming calls. But it can reduce the number of calls received and thus help reduce the cost of this service in the end.
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