The "Callback" option in the queue feature of your phone system allows customers to request a call back from your business rather than waiting in the queue. This can be useful for customers who do not have the time to wait on hold or who would prefer to receive a call back at a more convenient time.
For example, a customer calling a busy tire service center in the fall may not have the time to wait on hold to speak to a representative about scheduling an appointment. Instead, they can request a callback and continue with their day while the business calls them back at a more convenient time.
Connexium offers this feature as part of the 3CX system. If you are interested in learning more about the Callback option or any other features offered by Connexium, please don't hesitate to contact us.